9bdtk's Privacy Policy

Welcome to 9bdtk. This Privacy Policy ("Policy") explains how we — 9bdtk online casino and betting platform ("we", "us") — collect, use, store, and protect your personal information. By using this platform, you agree to the terms described in this Policy. We are committed to working with you with complete transparency and consider it our responsibility to maintain the confidentiality of your information.

This Policy is consistent with applicable data protection principles in Bangladesh. Please read this document carefully before using the 9bdtk platform.

1 What Information We Collect

When you create an account on 9bdtk and at various stages of using the platform, we may collect the following types of information:

1.1 Identity Information

• Your full name and date of birth (for age verification)
• National ID or passport number (for identity verification)
• Mobile phone number and email address
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket account numbers or bank account details (for processing transactions)
• Deposit and withdrawal history
• Wallet balance and transaction details

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser information and cookie data
• Activity logs on the platform — game sessions, betting history, page visits
• Login times and session duration

2 Purpose of Data Collection

9bdtk collects and uses your information only for specific and legitimate purposes. We will not use your information in any way beyond the purposes described below:

• Account management: To create, manage, and keep your account secure.
• Identity and age verification: To ensure that only individuals aged 21 or older can use this platform.
• Transaction processing: To securely complete all financial transactions, including deposits and withdrawals.
• Customer support: To provide assistance via 24/7 live chat and email.
• Fraud prevention: To detect suspicious activity and protect the integrity of the platform.
• Responsible gaming: To monitor your gaming habits, identify potentially problematic behavior, and offer support when needed.
• Service improvement: To improve the platform experience, game selection, and overall service quality.
• Legal obligations: To meet applicable legal or regulatory requirements.

3 Cookies and Tracking Technologies

The 9bdtk platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve your browsing experience.

3.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They keep your login session active and enable security features. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies remember your preferences (such as language selection) and ensure a more convenient experience on your next visit.

3.3 Analytics Cookies

These cookies help us understand how users interact with the platform so we can continuously improve our service. These cookies do not contain any personally identifiable information.

You can manage cookies by changing your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

4 Data Sharing and Disclosure

9bdtk does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Service Providers

Information is shared on a need-to-know basis with trusted third parties involved in payment processing (bKash, Nagad, Rocket, bank transfers), technical infrastructure, and customer support. These partners are obligated to use the information only for the purpose of providing the specific service.

4.2 Legal Obligations

Where disclosure of information is legally required under a court order, a legitimate request from a government or regulatory authority, or applicable legal provisions, we will cooperate accordingly.

4.3 Fraud and Security

Information may be shared with relevant authorities to identify fraudulent activity, prevent illegal conduct, or protect the platform and its users.

4.4 Business Changes

In the event of a merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, we will notify you in advance.

5 Data Security Measures

9bdtk uses industry-standard security technologies and practices to protect your information. Our key security measures are:

• SSL encryption: All information transmitted between you and our servers is protected by SSL (Secure Sockets Layer) encryption.
• Data encryption: Sensitive information that is stored is protected by strong encryption algorithms.
• Access controls: Only authorized personnel can access information on a need-to-know basis.
• Regular security reviews: Our systems and processes undergo regular security reviews.
• Two-factor authentication: Two-factor verification is available to enhance account security.

That said, no transmission of information over the internet or electronic storage is ever completely secure. Although we use industry-standard methods, no technical security measure is entirely impenetrable, so we cannot guarantee absolute security. You also play a role in keeping your account secure — keep your password safe and do not share it with anyone.

6 Data Retention Period

9bdtk retains your information for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations. Retention practices for different types of information are described below:

• Account information: Retained while the account is active and for a set period after it is closed.
• Financial transaction records: Retained for a set period as required by legal obligations.
• Communication records: Customer support communications are retained for a limited period.
• Technical logs: Retained for the period necessary to ensure security and service quality.

Once the required retention period has ended, information is securely deleted or anonymized so that it can no longer be linked to you.

7 Your Rights

You have the following rights regarding your personal information. You may contact us to exercise any of these rights:

7.1 Right of Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If any of your information is inaccurate, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information subject to legal obligations falls outside the scope of this right.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Opt Out of Marketing Communications

You may request to opt out of receiving marketing messages from us at any time. This does not affect service-related communications regarding your account.

To exercise any of the above rights, please email us. We will respond to your request within a reasonable time.

8 Protection of Minors

The 9bdtk platform is intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If we become aware that we have received information belonging to a minor, we will delete it immediately and close the associated account.

If a parent or guardian believes their child has registered on this platform, please contact us immediately.

9 Third-Party Links

The 9bdtk platform may occasionally contain links to third-party websites. These external sites have their own privacy policies and are not under our control. We recommend reading their privacy policies before visiting those websites. 9bdtk is not responsible for their data collection or processing practices.

10 Changes to the Policy

9bdtk reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By displaying a clear notice on the platform.
• By sending a notification to your registered email address.
• By updating the "Last updated" date at the top of this page.

Continuing to use the platform after a revised policy has been published means you accept the new policy.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.